How Sharks Saved Weeks of Admin and Achieved Historic Year-on-Year Growth

Sutherland Sharks FC run one of Sydney's most active community football programs, including Summer Soccer, Academy pathways, Holiday Clinics, and more.
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For Operations Manager Andrew Smith, keeping all of it running once meant weeks of manual fixturing, pen-and-paper registrations, and an admin load that followed him home.
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Since moving to Intrac, the club has consolidated every aspect of its operations into a single platform; registrations, payments, comp management, and admin all in one place. The result is five years of steady, year-on-year growth in teams and participants, and just as importantly - an operations manager who finally gets a good night's sleep.

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Weeks of Time Saved:
Summer Soccer fixturing and registrations went from a 6–8 week process to something that happens in a couple clicks and no longer keeps Andrew up at night.
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Year-on-Year Growth:
‍Historic increases in teams and participants across Summer Soccer, Academy, and Holiday programs.
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One Streamlined System:
‍Registrations, receipting, payments, comp management, staff and admin all visible and accessible to the whole team.

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Sharks run one of Sydney's most active community football programs, including Summer Soccer, Academy pathways, Holiday Clinics, and more.
For Operations Manager Andrew Smith, keeping all of it running once meant weeks of manual fixturing, pen-and-paper registrations, and an admin load that followed him home.

Since moving to Intrac, the club has consolidated every aspect of its operations into a single platform; registrations, payments, comp management, and Holiday Camp admin all in one place, and hasn't looked back. The result is five years of steady, year-on-year growth in teams and participants, and an operations manager who finally gets a good night's sleep.

Challenges

Sutherland Sharks FC runs a wide portfolio of programs; Summer Soccer, Academy programs, Holiday Clinics, and more. As Operations Manager, Andrew Smith was responsible for keeping all of it moving.
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Before Intrac, that meant pen and paper, long days, and a process for Summer Soccer fixturing and registrations alone that could stretch to 6–8 weeks. Any mid-process change like a team withdrawing or a new entry would throw the whole thing out by another two days to a week.
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There was no central visibility over registrations, payments, or comp management. Admin was manual, time-consuming, and almost entirely reliant on Andrew doing it himself.
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The pressure didn't stay at work either. The workload spilled into sleepless nights, endless phone calls, and stress that followed him home.

Solutions

Intrac gave Sutherland Sharks a single platform to manage the full breadth of their operations; registrations, receipting, payment visibility, comp management, and Holiday Camp management all in one accessible system.

With everything centralised, Sharks could bring new staff into the process without friction. When issues arose or changes needed to be made, Intrac's Jack was consistently available; responsive, accommodating, and fast to act whenever the club needed something done.
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The partnership with Intrac didn't just replace manual processes. It gave the club the infrastructure & support it needed to scale.

Benefits

Since moving to Intrac, Sutherland Sharks have seen incredible year-on-year growth in teams and participants across every program they run. The administrative burden that once dominated Andrew's working week has been reduced to a fraction of its former size.

Massive Time Savings
‍What was once a 6–8 week Summer Soccer fixture and registration process is now manageable and no longer a source of disruption when plans change.

Whole-of-Club Visibility
‍Registrations, payments, receipting, and program management are visible and accessible to all relevant staff — not just the operations manager.

Sustained Program Growth
‍With the admin handled, the club has been able to focus on growth. Teams and participants across Summer Soccer, Academy, and Holiday programs have increased consistently over five years.

Support That's Actually There
‍Reliable, rapid-response support from the Intrac team means issues get resolved without the club losing momentum.
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As Andrew puts it: "Do yourself a favour and just have a look. It will simplify your life, your work life."

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How Sharks Saved Weeks of Admin and Achieved Historic Year-on-Year Growth

Weeks of Time Saved:Summer Soccer fixturing and registrations went from a 6–8 week process to something that happens in a couple clicks and no longer keeps Andrew up at night.‍

Challenges

Solutions

Benefits

A proud history of delivering

Weeks of Time Saved:
Summer Soccer fixturing and registrations went from a 6–8 week process to something that happens in a couple clicks and no longer keeps Andrew up at night.
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