Learn to Swim Vic | Client Success Story

Improved safety and trust for parents through secure, automated pickup workflows.

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Less manual admin, reducing emails, phone calls, and operational overhead.

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‍Simpler staff operations, even as the team continues to grow.

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Staff were overwhelmed with administration work
Customers had to queue up to renew enrolments before the start of term
Records were not kept reliably
Classes were occasionally overbooked
Communication with clients was slow and difficult
Records were difficult to access and were only available in the office
As the business grew, additional staff were required and the cost of administration increased

One system is now used to manage the customer database, enrolments, accounts and payroll
Key processes such as rolling over enrolments are now streamlined
Enrolment notices with instructions are automatically sent
The large majority of enrolments and payments are self-managed online by customers
Key reports such as enrolments or vacancies are all easily available with current information
Communication between staff is managed within the system, without the need for email
The system manages make up lessons, with customers making their own bookings online

The administration effort has been significantly reduced, even as the business has grown
Communication with customers is quick, easy and clear, done by email and SMS
There is a fair process for offering customers on a wait list their choice of class times
Payments are being made earlier and more quickly
Student comments and assessments are recorded and shared with parents from the pool deck
School management have access to the system wherever they travel

Victoria's Leading Learn to Swim Program