Client Stories

Learn to Swim Victoria

Read about Learn to Swim's challenges and how Intrac provided streamlined administrative solutions

Staff were overwhelmed with administration work

Customers had to queue up to renew enrolments before the start of term

Records were not kept reliably

Classes were occasionally overbooked

Communication with clients was slow and difficult

Records were difficult to access and were only available in the office

As the business grew, additional staff were required and the cost of administration increased

One system is now used to manage the customer database, enrolments, accounts and payroll

Key processes such as rolling over enrolments are now streamlined

Enrolment notices with instructions are automatically sent

The large majority of enrolments and payments are self-managed online by customers

Key reports such as enrolments or vacancies are all easily available with current information

Communication between staff is managed within the system, without the need for email

The system manages make up lessons, with customers making their own bookings online

The administration effort has been significantly reduced, even as the business has grown

Communication with customers is quick, easy and clear, done by email and SMS

There is a fair process for offering customers on a wait list their choice of class times

Payments are being made earlier and more quickly

Student comments and assessments are recorded and shared with parents from the pool deck

School management have access to the system wherever they travel

We have been industry leaders and innovators since Intrac launched in 1998.

25+ years in the game

50+ years in the other game

None of us wear suits