The Challenges
- needed to provide a simple way for customers to make direct bookings through the Mojosurf website
- were taking a phone call for every enquiry or booking
- the old booking system was not well designed for Mojosurf's needs - it took a long time to make a booking and booking data was not always reliable
- needed a new system for managing merchandise sales
The Solution
- the web site offers a quick and easy way for customers to make and pay for direct bookings
- confirmations and information packs are sent automatically at the completion of a booking
- agents are able to log in and check availability or make a booking, without the need to make a phone call
- a round of agents' invoices can be produced at the click of a button
- the system is also being used to manage merchandise sales and inventory
- drivers and remote staff have easy access to manifests that are updated in real-time
- specials can be promoted through the online booking page and are automatically applied to bookings
The Benefits
- more direct bookings are being made through the web site
- the volume of phone calls to the reservations team has been reduced
- bookings are handled more quickly and reliably by using a simple, well designed interface
- better quality information is readily available to the sales and marketing teams
- the effort required to manage accounts has been significantly reduced
Check out the Mojosurf site
